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Client Commitment

Each client call gets the personal attention we expect for ourselves. We counsel plan participants and employers with vital information to ensure they can make the right decisions about their benefits and to resolve any problems immediately.

Our clients:

  • Auto Workers
  • Delivery Drivers
  • Food Processing Workers
  • Nurses
  • Office Workers

.

  • Parking Attendants
  • Plumbers
  • School Employees
  • Stagehands
  • Teachers

It’s about being forthright with the client and accounting for dollars spent. We have never lost a client for cause.

Dave Haumesser
Executive Vice President, Benefit Administration

Client Commitment

Seasoned Trust Fund Administrators

Our Leadership



Customer Commitment

Jennifer Tatum, Account Manager, recalls, “One participant was diagnosed with a terminal illness. We went over in detail her plan coverage, benefit eligibility and life insurance benefits if she didn’t recover. I sent her appropriate forms with the required areas highlighted to complete by mail, attached with a hand-written summary of our conversation and my direct line.

“I was surprised when a few weeks later, she brought her paperwork to the office. She wanted to thank me in person for truly listening and patiently explaining her benefits while she was still reeling from the diagnosis. She’d been on the phone all day and felt indifference in the other calls.

“It’s easy to view people as cases or account numbers. Here we know someone is behind each account. They may be dealing with a catastrophic illness or death, some sorting through the claims process for the first time—while under major stress. Our clients expect us to provide their members the best service possible. I think customer service at HS&BA means striving for excellence with each call and each account, every time.

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